Effective Business Management

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Total Items: 54
Total Time: 54 hour(s)

Member Price: $149.00
Non-Member Price: $225.00
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Effective Business Management

Summary:

The Business Management Catalog includes the Business Ethics, Communicating With Power, Fundamentals of Business Management, Innovation in the Workplace, Management Skills Introduction, Managing Change, Motivation, Motivation Methods and Strategies, Project Management from a People Perspective, Coaching/Leadership/Leading Teams, and the Sales and Marketing series.

 

Audience:

This series is for anyone who wants to improve his or her business management skills.

 

Includes:

(Click each bar below for more information)
Business Ethics

Summary:

The Business Ethics series provides a common sense, practical approach to doing good work, emphasizing the need for people to prepare in advance for ethical dilemmas. The series takes an honest, realistic view of how managers can help improve ethical behavior in the rushed, output-driven business environment.

Audience:

This series is for anyone who needs to apply ethical principles in business situations.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Streaming video scenarios illustrate real world issues and solutions discussed in the course.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
Business Ethics: What You Don't Know Can Hurt You

Summary:

This video is designed to help you and your organization wade through the ambiguous areas of business ethics. After taking this course, learners will understand the primary principles of and possess strategies for ethical decision making, development, and maintenance.

Outline:

  • Why take an ethics program?
  • Does ethics equal "Doing the right thing?"
  • Why do people break the rules?
  • What are the biggest ethical mistakes?
  • How do people get in trouble?
  • What are the steps towards an ethical workplace?
  • How can you respond to unethical requests?

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Business Ethics: Everyday Ethical Dilemmas

Summary:

After taking this course, learners will understand the need for a practical approach to business ethics and how to develop their own personal ethical perspectives.

Objectives:

  • Develop a personal ethical perspective
  • Evaluate a workplace ethical dilemma
  • Define three classical ethical guidelines
  • Apply ethical guidelines to specific issues

Topics:

  • The need for practical business ethics
  • An ethical dilemma
  • The Golden Rule
  • The Public Disclosure test
  • The Universalization test

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Business Ethics: Ethical Dilemmas and the Law

Summary:

This course features practical instruction for searching the Internet for legal information relevant to business ethics.

Objectives:

  • Research legal issues on the Internet
  • Locate legislative statutes, executive orders, court rulings, and administrative regulations

Topics:

  • Locating Relevant Laws on the Internet
  • Sophisticated Searches for the Law

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Business Ethics: Individual Values; Organizational Values

Summary:

This course focuses on helping learners set and use personal value priorities in their daily lives.

Objectives:

  • Identify your personal values
  • Establish your personal value priorities
  • Determine how your personal values interact with your professional values
  • Identify your moral principles

Topics:

  • Your Personal Value Priorities
  • Individual and Organizational Values
  • Moral Principles

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Communicating with Power

Summary:

Most people's jobs include working with a lot of people who are coworkers from across the company (or even from other companies). Many times, doing your job properly depends upon other people doing the things or having the information you need. How can you persuade, influence, and inform other people in ways that will make things happen? This series will talk about how to spark action and motivation from others, especially ones who are not in a direct line of command with you.

Audience:

This series is for anyone who wants to learn more about powerful communication.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Streaming video scenarios illustrate real world issues and solutions discussed in the course.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
Communicating with Power: Active Listening

Summary:

This course covers basic listening skills and focuses on active listening. More specifically, it covers the ways effective listeners prepare for active listening exchanges and the behaviors they exhibit while listening.

Objectives:

  • Describe the different ways people listen
  • Define active listening
  • Identify and respond to physical barriers and personal filters that impair active listening
  • Describe the traits and practices of active listening

Topics:

  • Types of listening
  • Preparing for active listening
  • Listening actively

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Communicating with Power: Resolving Conflict

Summary:

This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.

Objectives:

  • Differentiate internal and external conflict
  • Describe common types of external conflict in the workplace
  • Identify instinctive responses to conflict
  • Identify strategic responses to conflict
  • Identify guidelines for developing a conflict resolution process
  • List the benefits of an established conflict resolution process

Topics:

  • Understanding conflict
  • Responding to conflict
  • Resolving conflict constructively

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Communicating with Power: Negotiation

Summary:

This course covers communication skills and focuses on negotiation. More specifically, it covers the ways that negotiation is both an art and a science, the qualities of assertive negotiators, and the steps of the negotiation process.

Objectives:

  • Identify ways that negotiation is like a science
  • Identify ways that negotiation is like a form of art
  • Identify common traits embodied by assertive negotiators
  • Identify the steps of the negotiation process

Topics:

  • Understanding negotiation
  • Negotiating assertively
  • The negotiation process

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Fundamentals of Business Management

Summary:

The Fundamentals of Business Management series provides learners with basic theories, skills, and tools they can use to improve their performance as managers.

Audience:

This series is for anyone currently working in management or for anyone who wants to develop the skill set needed to be an effective manager.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • Exercises allow learners to practice in the actual application being studied.
  • Supplied sample files include sample documents, application files, programs, and programming code that enable learners to practice with these files, enhancing the learning experience.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
  • Flash and audio provide animated, interactive lesson introductions.
Fundamentals of Business Management: Management in Perspective

Summary:

After taking this course, learners will be able to evaluate their current performance as managers and utilize the skills, techniques, and theories reviewed in the course to improve their productivity. Learners will also be able to formulate plans of action to acquire additional skills needed to advance in the field of business management.

Objectives:

  • Describe the attributes Socrates believes are important to management
  • Define the position of management
  • Identify the contributions of different management theorists
  • Identify the informational, interpersonal, and decisional roles a manager should assume to be successful
  • Identify areas to improve your skill set
  • Describe skills common to managers

Topics:

  • Socrates and business management
  • Management defined
  • Management theory
  • Management roles
  • Management development
  • Management skills and functions

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Fundamentals of Business Management: Functions of Front-Line Management

Summary:

This course provides a comprehensive introduction to the skills and duties of front-line management. The course explores the role of supervisor through best practices, expert suggestions, and practical tips that help build and maintain productive working relationships.

Objectives:

  • Build sound human relations
  • Create productive working climates
  • Manage productive staff and teams
  • Communicate effectively
  • Delegate authority
  • Make sound priorties and decisions

Topics:

  • Productivity through people
  • Foundations of human relations
  • Creating a productive climate
  • Staffing
  • Quality control and improvement
  • Building effective teams
  • Communicating privately
  • The formal appraisal
  • Training
  • Delegating authority
  • Planning and prioritizing
  • Making sound decisions

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Innovation in the Workplace

Summary:

Creativity can do more than just spark the next Big Idea for your organization. It’s also a critical skill for finding unique solutions to problems and new ways to improve on old processes. This series will help you to build your creativity and encourage it in others in productive ways that help your organization’s bottom line.

Audience:

This series is for anyone interested in learning about innovation in the workplace.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Streaming video scenarios illustrate real world issues and solutions discussed in the course.
  • Audio accompanies each lesson page throughout the course.
  • MindNotes provide printable quick-reference sheets and other files to be used as learners apply their skills on the job.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
Innovation in the Workplace: Defining Innovation and Determining Your Point of View

Summary:

This course defines innovative thought and explains strategies for understanding and broadening your point of view.

Objectives:

  • Define creativity and innovation
  • Describe the characteristics of left- and right-brain thinking
  • Identify a strategy for successfully accessing the right brain
  • Broaden your view of your consumer
  • Describe an effective empathy board

Topics:

  • What is innovation?
  • Left brain, right brain
  • Thinking like your customers

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Innovation in the Workplace: Identifying the Enemies of Ideas and Innovation

Summary:

This course describes ten of the most common enemies of innovation and explains how to avoid them.

Objectives:

  • List and describe ten common enemies of innovation
  • Discuss and apply strategies for circumventing the enemies of innovation

Topics:

  • What is your point of view?
  • Where do you get answers?
  • What is there to be afraid of?
  • Who has the responsibility for innovation?
  • How important is your time?

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Innovation in the Workplace: Asking Questions

Summary:

This course provides tips and techniques on asking effective questions and determining the context of the answers you receive.

Objectives:

  • Identify the importance of questions to innovation
  • Describe how to ask questions to promote innovation
  • Describe how to spark an idea
  • Distinguish ways to ask effective questions
  • Determine the context of an interview
  • Examine the attitude and preconceptions you bring to interviews
  • Explain the context of an interview to another person

Topics:

  • Why should I ask questions?
  • Look around and listen
  • Exploring the context

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Innovation in the Workplace: Harnessing Energy

Summary:

This course explains the vital role that energy, not necessarily logic, plays in the innovation process.

Objectives:

  • Describe the roles that logic and energy play in the innovation process
  • Explain the Kao-Leonard innovation model
  • Explain how everyday conflicts possess potential energy
  • Describe how ideas gain power by resolving conflicts
  • Explain the difference between the traditional and the new innovation process
  • Explain how intersecting consumer needs establish starting points for the innovation process
  • Describe how products that successfully resolve emotional conflicts release potential energy

Topics:

  • Logic vs energy
  • Releasing energy
  • Changing the innovation process
  • Acknowledging the conflict

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Innovation in the Workplace: Creating Ideas

Summary:

This course provides exercises and techniques that will help you create new ideas and foster creativity and innovation.

Objectives:

  • Explain how exercises can help you make the shift to brainstorming ideas
  • Describe the components that make up our personalities
  • Describe how to use emotion-based tools
  • Explain techniques you can use to get ideas flowing
  • Describe some techniques that will help you access the spiritual component of your personality

Topics:

  • Where to start
  • Emotion-based tools
  • Body-based and spirit-based tools

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Innovation in the Workplace: Measuring Success

Summary:

This course discusses how to effectively assess the energy and potential of ideas.

Objectives:

  • Measure an idea's energy based on its relevance and uniqueness
  • Identify the best experts to evaluate an idea for its Zing
  • Describe effective questions for evaluating the energy of an idea

Topics:

  • Map the response
  • Ask the experts

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management Skills Introduction

Summary:

The Management Skills Introduction series teaches learners core management skills. Learners will be able to apply their knowledge to the successful management of projects, people, and time.

Audience:

While this course is geared toward new managers, it's appropriate for anyone who wants to learn more about management skills.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Streaming video scenarios illustrate real world issues and solutions discussed in the course.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
Management Skills Introduction: Ready! Set! Manage!

Summary:

This course provides the learner with answers to questions new managers often have at the start of their management career such as the biggest mistakes made by new managers, how to build successful teams, and how to effectively manage a boss.

Objectives:

  • Identify the biggest mistakes made by new managers
  • Explain how to develop and motivate a team
  • Identify a manager's role in conflict resolution
  • Discuss ways to manage former co-workers and a boss
  • Distinguish between urgent and important matters

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management Skills Introduction: Motivating

Summary:

After taking this course, the learner will be able to deliver effective feedback that employees understand and are able to successfully apply. It also discusses how to keep up with performance appraisals, yet provide thorough, thoughtful evaluations that are constructive and well-supported.

Objectives:

  • Give helpful feedback to improve employee performance
  • Administer regular performance reviews
  • Motivate employees through praise
  • Deliver criticism in an inspiring manner

Topics:

  • Giving Feedback
  • Reviewing Performance
  • Motivating with Praise
  • Constructively Criticizing

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management Skills Introduction: Planning

Summary:

After taking this course, the learner will be able to delegate work, think strategically, and plan meetings. It also discusses how to make effective decisions that will lead employees forward.

Objectives:

  • Delegate effectively
  • Develop a system for making decisions under duress
  • Plan meetings to advance your agenda in most efficient way
  • Think strategically
  • Give clear instructions to employees

Topics:

  • Delegating
  • Deciding and Delivering
  • Planning Your Meetings
  • Thinking Strategically
  • Giving Instructions

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management Skills Introduction: Communication

Summary:

After taking this course, the learner will be able to level with their employees, deliver bad news, express themselves clearly, and ask questions that uncover employees' ideas and opinions.

Objectives:

  • Deliver bad news to employees in a constructive manner
  • Speak effectively
  • Use silence to enhance communication
  • Ask incisive questions

Topics:

  • Making the Best of Bad News
  • Speaking with Your Staff
  • Muzzling Your Mouth
  • Asking Questions

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management Skills Introduction: Getting Input

Summary:

After taking this course, the learner will be able to obtain input on improving both their own and the organization's performance. It also discusses how to obtain useful information from departing employees during their exit interviews and how to receive feedback from your superiors. It covers the importance of listening, to get the most from the speaker's concerns and ideas, as well.

Objectives:

  • Use the insights of departing employees to improve your organization
  • Listen effectively
  • Get feedback about your performance from colleagues and superiors

Topics:

  • Performing Exit Interviews
  • Listening More
  • Getting Feedback

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management Skills Introduction: Dealing with Challenging People and Times

Summary:

After taking this course, the learner will be able to help employees improve their performance and deal with organizational change. It also discusses how to handle cynics who are lowering employee morale and deal with worries about change directly.

Objectives:

  • Assist your employees to prepare for change in your organization
  • Deal with cynical employees to prevent a disruptive influence
  • Push for excellence in mediocre workers to improve performance

Topics:

  • Laying the Groundwork for Change
  • Taming Cynics
  • Raising Performance

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management Skills Introduction: Building Success

Summary:

This course will give the learner best practices for gaining success through work performance. It illustrates the value of cultivating friendships within your organization so you can exchange ideas and favors. It also discusses effective time management and how to make compelling presentations.

Objectives:

  • Make allies from among your co-workers and bosses
  • Deliver a compelling presentation
  • Manage your time well
  • Anticipate and address your boss's concerns
  • Build alliances through social interaction

Topics:

  • Gaining Allies
  • Delivering Effective Presentations
  • Managing Your Time
  • Managing Your Boss
  • Networking

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Change

Summary:

Change is an undeniable aspect of today's business world. The leaders of an organization are called upon to guide their teams through the change process and to provide a critical bridge between the old way of doing things and new work practices. This series shows managers the three major elements of leadership in times of significant change -- the need to refocus yourself, to lead the team, and to work effectively with individual team members.

Audience:

This series is for anyone who wants to successfully lead a workgroup through periods of change.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Streaming video scenarios illustrate real world issues and solutions discussed in the course.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
Managing Change: Refocusing Yourself

Summary:

This course provides information on how a manager can refocus and gather important resources in the early stages of a significant corporate change.

Objectives:

  • Analyze the change both globally and for a specific work unit
  • Gather important resources in the early stages of a change
  • Model the values and attitudes you want to see on your team
  • Make decisions in an atmosphere of uncertainty

Topics:

  • Understanding the from-to
  • Choosing a productive response
  • Gathering your resources
  • Walking the talk
  • Dealing with ambiguity

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Change: Leading the Team

Summary:

This course provides information about leading a work unit through organizational change. It focuses on helping your team adapt to change by implementing transition rules, getting team members involved, rewarding your team for achievements, and squashing rumors.

Objectives:

  • Describe transition rules and how to use them
  • Convey the idea of change to your team
  • Explain how to get your team involved in the process of change
  • Measure the progress of your team, hold it accountable, and reward it
  • Deal with rumors

Topics:

  • Explaining what's happening
  • Finding the anchor
  • Getting team members involved
  • Measuring and celebrating progress
  • Squashing the rumor mill

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Change: Working with Individuals

Summary:

This course explains why some members of a team have a difficult time positively engaging in change situations, and what you, as a change leader, can do to help them through the change.

Objectives:

  • Recognize that people react to change in different ways
  • Customize help for struggling individuals
  • Use empathy to deal with a dissatisfied employee
  • Help individuals find personal, positive consequences
  • Recognize and address the unintended consequences of change

Topics:

  • Natural reactions to change
  • Dealing with dissatisfaction
  • Pinpointing the positives
  • Unintended consequences

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Motivation

Summary:

This series presents the concepts of providing motivation for employees. It discusses developing a vision, a common goal, and direction for workers. Topics covered include using effective communication, conducting effective meetings, and encouraging creative problem-solving. The series also discusses rewarding effort and correcting mistakes without damaging motivation. Other topics examined include time and stress management, training and education and motivation, and building trust. This series is designed for those interested in improving their skills in coaching and motivating employees.

Audience:

This series is for anyone who is interested in learning more about coaching and motivating employees.

Features:

  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
Motivation: Leading with a Vision

Summary:

This course explains how to provide a clear direction to a team to encourage their performance.

Objectives:

  • Provide direction for employees' motivation
  • Lead a team to seek a common goal
  • Develop a clear vision that will motivate workers

Topics:

  • Directing People's Motivation
  • Being a Leader Instead of a Boss
  • Encouraging Commitment from Workers
  • Sharing a Vision

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Motivation: Communicating

Summary:

This course shows how to take advantage of language, meetings, and problem-solving to build better communication and performance with employees.

Objectives:

  • Use language to get messages and motivation across clearly
  • Conduct effective meetings that encourage and help attendees

Topics:

  • Speaking in Pictures
  • Speaking Simply and Effectively
  • Making Meetings Valuable
  • Making Meetings Efficient
  • Helping Workers Solve Problems

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Motivation: Rewarding and Correcting

Summary:

This course shows how to effectively reward work, encourage teamwork and cooperation, and correct mistakes without damaging motivation.

Objectives:

  • Encourage work that creates its own motivation for employees
  • Use rewards to reinforce motivation
  • Improve motivation with coaching and cooperation
  • Manage employees' mistakes without damaging motivation

Topics:

  • Work That Reinforces Itself
  • Choosing Effective Rewards
  • Coaching and Cooperation
  • Correcting Mistakes with Motivation

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Motivation: Performance and Training

Summary:

This course provides an introduction to time and stress management, and to education to encourage you and your employees.

Objectives:

  • Manage time effectively
  • Reduce stress to improve performance
  • Use training and education to enhance motivation and performance

Topics:

  • Avoiding Time Management Traps
  • Using Time Strategically
  • Reaching the Right Level of Stress
  • Reducing Stress
  • Educating Effectively

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Motivation: Building Trust

Summary:

This course explains how to encourage trust from and in your employees.

Objectives:

  • Earn and keep employees' trust
  • Show trust in one's employees
  • Avoid the mistakes of bad motivators
  • Identify with the desires and motivations of one's employees

Topics:

  • Opening Communication
  • Communicating through Difficulties
  • Sharing Trust
  • Learning from the Worst
  • Meeting Workers' Desires

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Motivation Methods and Strategies

Summary:

This series provides insight for motivating team members in the workplace. Learners will understand principles for leading and coaching employees and will discover methods of motivating a team through rewarding top performers, correcting weaker performers, and building trust. Learners also will become familiar with established psychological theories that support these motivational strategies.

Audience:

This series is for anyone interested in coaching and motivating employees, as well as for new managers and those seeking to improve the performance of their teams.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
  • Flash and audio provide animated, interactive lesson introductions.
Motivation Methods and Strategies: Leading for Commitment

Summary:

This course promotes strategies for leading team members and gaining commitment from them, rather than merely bossing subordinates for obedience and compliance.

Objectives:

  • Recognize sources of motivation
  • Get team members working with you rather than for you
  • Identify the needs of team members
  • Identify the traits of an effective leader
  • Distinguish between leading and bossing
  • Explain the difference between commitment and compliance

Topics:

  • Motivating others
  • Understanding leadership
  • Leading rather than bossing
  • Building employee commitment

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Coaching (Videos)

Summary:

A successful leader encourages and guides employee development. Our coaching programs will teach you to become a mentor to your employees, helping them to make career decisions, acquire new skills and enhance professional performance.

Audience:

Front Line Managers, Mid-Level Managers, Exec Level

Features:

  • This series is presented using streaming video.
  • Interactive questions appear periodically during this video to engage the learner and reinforce key concepts.
  • An index lists the key sections of the video, with the ability to select sections to play.
  • Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed.
  • A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.
Coaching (Videos): Performance Coaching: Career Coaching

Summary:

When a manager acts as a career coach, the benefits are numerous. Besides having a healthy and positive relationship with his or her employees, it encourages organizational performance. This program is designed to show you, as a manager, the different types of employees and the best ways to help them with career decisions. Furthermore, you'll learn techniques and skills for effective career coaching.

Outline:

  • Introduction
  • Benefits of Career Coaching
  • Purpose of Career Coaching
  • Advantages of Career Coaching
  • Types of Employees
  • Career Selection Process
  • Effective Career Coaching
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Coaching (Videos): Performance Coaching: Collaborating

Summary:

As a manager, it's your responsibility to make certain your employees meet or exceed the performance standards of your company. To accomplish this, you must identify the performance needs of your employees by playing the role of collaborator. This program provides you with the assertion skills necessary to help your employees achieve higher results. In addition, you'll learn about performance killers and how the collaborative problem-solving process can help your company.

Outline:

  • Introduction
  • Role of Collaborator
  • Performance Killers
  • Assertion Skills
  • Assertive Management
  • Collaborative Problem Solving
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Coaching (Videos): Performance Coaching: Mentoring

Summary:

Mentoring relationships help improve productivity by enhancing the performance of employees. During this program, you'll learn the organizational benefits of mentoring and the qualifications for becoming a mentor. You'll also be provided the steps involved in creating a mentor relationship.

Outline:

  • Introduction
  • Benefits of Mentoring
  • Mentor Qualifications
  • Mentoring Activities
  • Mentoring Steps
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Coaching (Videos): Performance Coaching: Training

Summary:

As a manager, you must be able to break down complicated tasks into basic steps. During this program, you'll learn the seven laws of training and the importance of using transfer of learning strategies to improve performance.

Outline:

  • Introduction
  • What is Training?
  • Four Principles of Training
  • Seven Laws of Training
  • Transfer of Learning Strategies
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leadership (Videos)

Summary:

When leaders create and communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity

Audience:

Front Line Managers, Mid Level Managers, Exec Level

Features:

  • This series is presented using streaming video.
  • Interactive questions appear periodically during this video to engage the learner and reinforce key concepts.
  • An index lists the key sections of the video, with the ability to select sections to play.
  • Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed.
  • A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.
Leadership (Videos): Creating and Communicating Vision

Summary:

Creating and communicating vision is an absolute requirement for any leader wanting to achieve his or her goals and future dreams. During this program, you will learn to develop your own visionary skills, as well as your ability to communicate them convincingly to others. You'll also learn how to write your own vision statement and ways to motivate others to share and buy into the vision.

Outline:

  • Introduction
  • Creating and Communicating Vision
  • Vision Quest
  • Describing Your Vision
  • Vision Statement Guidelines
  • Enlisting Others
  • Living Your Vision
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leadership (Videos): Creating Organizations with Many Leaders (Interview)

Summary:

An organization with many leaders focuses on an inspiring vision and values, listening to and caring for employees and leading by personal example. Watch as Gifford Pinchot, author of Intrapreneuring in Action, discusses how to apply these principles within your organization.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leadership (Videos): Strategic Planning: Strategic Alignment

Summary:

A great challenge for management is to successfully focus the talent and energy of individuals toward a clear and aligned intent. This program is designed to describe the three phases of strategic implementation. It will help you learn the importance of committing to strategic choices, as well as the crucial aspects of the strategic alignment process.

Outline:

  • Introduction
  • Strategic Planning: Strategic Alignment
  • Strategic Implementation
  • Strategic Alignment
  • Aspects of Alignment
  • Clarify Strategic Intent
  • Creative Tension
  • Strategic Alignment Map
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leadership (Videos): Strategic Planning: Implement Initiatives

Summary:

The first phase of strategic planning is the challenge of making strategic choices and alignment. Implementing initiatives is the phase about making it work. In this program, you'll learn the process of implementing strategic initiatives. You'll also learn the ways to evaluate the implementation of initiatives and how to recognize why implementation succeeds or flounders.

Outline:

  • Introduction
  • Implement Initiatives
  • Impact of Change
  • Implement Initiatives
  • Communication
  • Monitor and Track
  • Managing Change
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leadership (Videos): Strategic Planning: Establish Processes

Summary:

Establishing processes is the phase in which leaders monitor progress towards the vision, purpose and values of the organization. In this program, you'll learn the process needed in order to reach the desired end state of your strategic intent. You'll also learn the behaviors people in the organization need to display in order to maintain the strategic direction. Finally, you will learn the importance of rewards and recognition during this phase.

Outline:

  • Introduction
  • Strategic Planning: Establish Processes
  • Developing a Process
  • Evaluate Metrics
  • Behaviors Needed for Discretion
  • Productive Conversations
  • Rewards and Recognitions
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leadership (Videos): Supporting Innovation (Interview)

Summary:

To get an explosion of appropriate innovation, you must find a way to direct and support an entrepreneurial spirit. Watch as Gifford Pinchot, author of Intrapreneuring in Action, discusses how to open the doors of innovation.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leading Teams (Videos)

Summary:

Strong, cohesive teams are vital corporate assets and instrumental in achieving a variety of business goals. Our leading teams programs will teach you how to create, motivate and manage various types of teams to boost productivity and achieve positive results.

Audience:

Non-Managers, Front Line Managers, Mid Level Managers, Exec Level

Features:

  • This series is presented using streaming video.
  • Interactive questions appear periodically during this video to engage the learner and reinforce key concepts.
  • An index lists the key sections of the video, with the ability to select sections to play.
  • Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed.
  • A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.
Leading Teams (Videos): Creating Successful Teams (Interview)

Summary:

Effective teams embrace the philosophy of "None of us is as smart as all of us." Watch as Dr. Ken Blanchard, chairman and chief spiritual officer of The Ken Blanchard Companies, provides some essential advice of how a group of individuals can be turned into a winning team.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leading Teams (Videos): Developing Successful Teams

Summary:

Welcome to Developing Successful Teams. Organizations today must constantly focus on transforming groups of individuals into high performance teams. Often, the road to a successful team is filled with difficult obstacles that either slow or weaken their development. During this program, you'll learn to identify the characteristics of a highly effective team, and be able to identify the four predictable stages of team development: Forming, Storming, Norming and Performing. You will also learn the appropriate leadership behaviors needed for each of these stages.

Outline:

  • Introduction
  • Why Develop Successful Teams?
  • The Rocky Road to Developing a Successful Team
  • Does Your Team Have What It Takes?
  • Stages of Team Development
  • Team Leadership Behaviors
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leading Teams (Videos): Successful Geo-Dispersed Teams (Interview)

Summary:

An increasingly pervasive workplace reality is the amount of work that must be accomplished by geographically dispersed team members. Watch as Debra Dinnocenzo, president of ALLearnatives, discusses how remote teams must learn new ways to communicate, exchange information and use technology to help them accomplish their objectives.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leading Teams (Videos): Team Learning (Interview)

Summary:

For teams to be successful, they need to constantly be learning how to move faster and maintain flexibility in order to achieve positive results. Bill Underwood, cofounder of Catalyst Consulting Team, tells us how he has helped teams learn and grow to become effective teams.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leading Teams (Videos): The Influence Edge and Your Team

Summary:

Much of our work today depends on the ability to influence groups of people while on projects or in team meetings. During this program, you'll learn strategies and tips for influencing teams. In addition, you'll learn the four communication styles and how to influence according to a person's style. You'll also learn how to interact with people according to their representational system.

Outline:

  • Introduction
  • Influencing Teams
  • Plan Your Strategy
  • Do's and Don'ts
  • Communication Styles
  • Representational Systems
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leading Teams (Videos): Virtual Teams

Summary:

Doing business today requires leaders to connect people across time, distance and cultures. This program will help enable you to lead a successful virtual team. In addition, you'll learn what it takes to start a virtual team, how to build trust among team members and how to monitor virtual teamwork.

Outline:

  • Introduction
  • Virtual Teams
  • Leading Virtual Teams
  • Getting Started
  • Kickoff Meeting
  • Building Trust
  • Monitoring Team Performance
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Leading Teams (Videos): Working Wounded: Teams at Work

Summary:

Teams can be effective when they are provided clear goals with measurable results. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses whether or not a project really requires the need for a team.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Sales and Marketing (Videos)

Summary:

Due to increased competition and cutthroat pricing, a higher level of sales and marketing skills is essential in today's marketplace. You need to get out there fast to effectively disseminate your company's name and brand. You need to find new prospects and cultivate repeat customers. Our programs will help you effectively build your brand, garner new business and close the sale.

Audience:

Non-Managers, Front Line Managers, Mid Level Managers, Exec Level

Features:

  • This series is presented using streaming video.
  • Interactive questions appear periodically during this video to engage the learner and reinforce key concepts.
  • An index lists the key sections of the video, with the ability to select sections to play.
  • Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed.
  • A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.
Sales and Marketing (Videos): E-Mail Marketing (Interview)

Summary:

Using the correct e-mail marketing techniques can increase the brand awareness of your business. Watch as Jim Sterne, internationally known Internet marketing consultant, author and lecturer, discusses how you can use e-mail to attract customers to your company Web site.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Sales and Marketing (Videos): Guerrilla Marketing

Summary:

Today, traditional marketing practices can be very expensive and complex. This course simplifies these complexities, eliminates the high costs and explains how companies can use marketing to generate profits from minimum investments. This program will help you define and understand guerrilla marketing practices. You'll also learn important guerrilla marketing secrets that will allow you to have a competitive advantage.

Outline:

  • Introduction
  • Guerrilla Marketing
  • What Is Guerrilla Marketing?
  • Intelligence Marketing
  • The Guerrilla Marketing Plan
  • Marketing Secrets
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Sales and Marketing (Videos): Guerrilla Trade Show Selling

Summary:

At a trade show, you only have a few seconds to pull in potential customers. During this program, you'll learn effective strategies on how you can increase your sales on the trade show floor. You'll also learn how to avoid the six deadly trade show selling sins, how to make first contact with customers, how to connect QUICK and how to close a sale using Guerrilla techniques.

Outline:

  • Essential Trade Show Selling Skills
  • Making First Contact
  • Ten Things That Drive Visitors Nuts
  • Tips on Making Contact
  • How to Connect QUICK
  • Wrapping Up and Moving On
  • Closing the Sale
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Sales and Marketing (Videos): Marketing Your Web Site (Interview)

Summary:

Winning Internet companies make first-time visitors repeat customers. Watch as Mohan Sawhney, Tribune Professor for Electronic Commerce and Technology at Kellogg Graduate School of Management, Northwestern University, offers tips on how to better market your Web site.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Sales and Marketing (Videos): New Rules of Online Advertising (Interview)

Summary:

A smart banner ad can bring thousands of eager customers to your site. Watch as Jim Sterne, internationally known Internet marketing consultant, author and lecturer, describes the new rules to help promote your product most effectively on the World Wide Web.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Sales and Marketing (Videos): Target Your Market (Interview)

Summary:

Customers never see or meet the person they call when making a transaction by telephone. Because of this, the role of a call center professional, whether an advisor, operator, sales or service rep, has never been more important. This program is designed to provide you with tools and techniques to ensure a successful customer outcome.

Outline:

  • Introduction
  • Sales Skills for Call Centers
  • Starting Off
  • Staying Motivated
  • Making the Connection
  • Greeting Courtesies
  • Turnoffs
  • Communication Effectiveness
  • Closing a Call
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

 

 

 

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Effective Business Management

Annual Subscription
Total Items: 54
Total Time: 54 hour(s)

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