Consumer Education and Referral, Advanced
5 Hours

Total Items: 1
Total Time: 5 hour(s)

Member Price: $50.00
Member Price with Consultation: $100.00
Non-Member Price: $100.00
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Effective Business Communication

Summary:

Unique in that it uses actual calls recorded between parents and referral specialists, this course follows NACCRRA's Best Practices for CCR&Rs and illustrates how trainees can incorporate these standards in every referral contact.

Consisting of five self-paced, one-hour lessons, this series is available to participants (one per registration) for a period of 12 months.


Audience:

Consumer Education and Referral, Advanced, is for CCR&R and State Network referral specialists as well as their supervisors, managers and staff.

 

What the Trainee will learn:

  • How to provide outstanding services to parents seeking child care referrals and consumer education
  • Both new and experienced staff can benefit

Lesson 1: The Elements of Family Centered Customer Service - 1 Hour Advanced Level
This course provides in-depth information, including specific techniques and audio examples of how to use customer service skills in their contact with parents.

Lesson 2: Managing the Call - 1 Hour Advanced Level
This course examines methods and techniques for managing a high-quality child care referral call and uses examples of experienced referral specialists conducting calls with actual families.

Lesson 3: Individualized Consumer Education - 1 Hour Advanced Level
Using audio examples from real calls, this course teaches how to offer parents the individualized consumer education they need to make informed child care choices for their children.

Lesson 4: Next Steps: Helping Parents Organize the Search for Care - 1 Hour Advanced Level
This course deals with the final phases of a referral call: giving parents specific options and resources and helping them organize their search for child care.

Lesson 5: Challenging Situations - 1 Hour Advanced Level
This course uses audio examples and interviews with experts on techniques for responding to parents in challenging situations where there are no easy answers.


What the Trainee will receive:

  • A complete bibliography to expand on information presented in the lessons.
  • Certificate of completion.
  • Continuing Education Units (CEUs)

Optional:

One-hour individualized telephone consultation with a NACCRRA Quality Assurance Consultant for an additional fee.


More Information:

For more information about "Consumer Education and Referral", please contact NACCRRA's Instructional Designer Sobia Nawaz at Sobia.Nawaz@naccrra.org or 703-341-4163.


 

Add to Cart

Consumer Education and Referral, Advanced
5 Hours

Total Items: 1
Total Time: 5 hour(s)

Member Price: $50.00
Member Quantity:


Member Price with Consultation: $100.00
Member Quantity:

Non-Member Price: $100.00
Non-Member Quantity:

*If you purchase the member price without being a member, you will still be charged the Non-Member Price.
**No Refunds on webinar purchases.