What the Trainee will learn:
Lesson 1: Consumer Education and Referral - 2 Hours Basic Level
Lesson 2: The Elements of Family Centered Customer Service - 1 Hour Advanced Level
Lesson 3: Managing the Call - 1 Hour Advanced Level
Lesson 4: Individualized Consumer Education - 1 Hour Advanced Level
Lesson 5: Next Steps: Helping Parents Organize the Search for Care - 1 Hour Advanced Level
Lesson 6: Challenging Situations - 1 Hour Advanced Level
What the Trainee will receive:
One-hour individualized telephone consultation with a NACCRRA Quality Assurance Consultant for an additional fee.
For more information about "Consumer Education and Referral", please contact NACCRRA's Instructional Designer Sobia Nawaz at Sobia.Nawaz@naccrra.org or 703-341-4163.
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