Consumer Education and Referral, Comprehensive
7 Hours

Total Items: 1
Total Time: 7 hour(s)

Member Price: $65.00
Member Price with Consultation: $110.00
Non-Member Price: $110.00
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Effective Business Communication


Unique in that it uses actual calls recorded between parents and referral specialists, this course follows NACCRRA's Best Practices for CCR&Rs and illustrates how trainees can incorporate these standards in every referral contact.

Consisting of six self-paced lessons varying in length from 60 to 120 minutes, this series is available to participants (one per registration) for a period of 12 months.


Consumer Education and Referral, Comprehensive, is intended for CCR&R and State Network referral specialists as well as their supervisors, managers and staff.


What the Trainee will learn:

  • How to provide outstanding services to parents seeking child care referrals and consumer education.
  • Both new and experienced staff can benefit.

Lesson 1: Consumer Education and Referral - 2 Hours Basic Level
The Referral Specialist will learn how to effectively interact with families as they help them find quality care and provide them with enhanced referrals.

Lesson 2: The Elements of Family Centered Customer Service - 1 Hour Advanced Level
This course provides in-depth information, including specific techniques and audio examples, of how to use customer service skills.

Lesson 3: Managing the Call - 1 Hour Advanced Level
This course examines methods and techniques for managing a high-quality child care referral call and uses examples of experienced referral specialists conducting calls with actual families.

Lesson 4: Individualized Consumer Education - 1 Hour Advanced Level
The referral specialist learns how to offer parents the individualized consumer education they need to make informed child care choices for their children.

Lesson 5: Next Steps: Helping Parents Organize the Search for Care - 1 Hour Advanced Level
This course deals with the final phases of a referral call: giving parents specific options and resources and helping them organize their search for child care.

Lesson 6: Challenging Situations - 1 Hour Advanced Level
This course uses audio examples and interviews with experts on techniques for responding to parents in challenging situations where there are no easy answers.

What the Trainee will receive:

  • A complete bibliography to expand on information presented in the lessons.
  • Certificate of completion.
  • Continuing Education Units (CEUs)


One-hour individualized telephone consultation with a NACCRRA Quality Assurance Consultant for an additional fee.

More Information:

For more information please contact us at or toll-free at 1-855-755-1350.


Add to Cart

Consumer Education and Referral, Comprehensive ,
7 Hours

Total Items: 1
Total Time: 7 hour(s)

Member Price: $65.00
Member Quantity:

Member Price with Consultation: $110.00
Member Quantity:

Non-Member Price: $110.00
Non-Member Quantity:

*If you purchase the member price without being a member, you will still be charged the Non-Member Price.
**No Refunds on webinar purchases.