Personnel Management

Annual Subscription
Total Items: 44
Total Time: 28 hour(s)

 Member Price: $91.00
Non-Member Price: $136.00
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Personnel Management

Summary:

This series is includes the Dealing with Difficult People, Sexual Harassment in the Workplace, Teams that Work, Management (Videos), and Managing within the Law series.

 

Audience:

This series is for anyone who wants to learn about managing your companies personnel.

Features:

  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.

 

Includes:

(Click each bar below for more information)
Dealing with Difficult People

Summary:

This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates.

Audience:

This series is for anyone who is interested in establishing better working relationships with difficult peers, supervisors, or subordinates.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Streaming video scenarios illustrate real world issues and solutions discussed in the course.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
Dealing with Difficult People: Managing Against the Odds

Summary:

This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.

Outline:

  • How do you know there is a problem?
  • Why are difficult employees being difficult?
  • What is the biggest mistake we make in dealing with difficult employees?
  • What are the first steps in dealing with difficult employees?
  • How can you handle conversations with the difficult employee?
  • When is discipline or dismissal required?
  • What can you do if nothing else works?

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Consideration

Summary:

After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this course include workspace issues such as noise, odors, and misuse of shared spaces, as well as interpersonal issues of respect and courtesy.

Objectives:

  • Clarify a situation involving inconsiderate behavior
  • Qualify your acceptance of a difficult behavior after weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that inconsiderate behavior causes

Topics:

  • Your Subordinate
  • Your Co-workers
  • Your Supervisor

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Attitude

Summary:

This course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving them.

Objectives:

  • Clarify a situation involving an attitude problem
  • Qualify the attitude problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that attitude issues cause

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Trust

Summary:

This course provides an overview of problems that arise from trust issues in the workplace. After taking this course, you will be able to identify key causes of trust problems in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:

  • Clarify a situation involving a trust problem
  • Qualify the trust problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that trust issues cause

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Power

Summary:

This course provides an overview of problems that arise from power issues in the workplace. After taking this course, you will be able to identify key causes of power struggles in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:

  • Clarify a situation involving a power issue
  • Qualify the power problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that power struggles cause

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Communication

Summary:

This course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:

  • Clarify a situation involving a communication problem
  • Qualify the communication problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that miscommunications cause

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Dealing with Difficult People: Responsibility

Summary:

This course provides an overview of problems that arise from responsibility issues in the workplace. After taking this course, you will be able to identify key causes of irresponsible behavior in the workplace and outline thoughtful, effective strategies for resolving them.

Objectives:

  • Clarify a situation involving a responsibility problem
  • Qualify the responsibility problem by weighing the options and mitigating factors involved
  • Modify the situation to resolve the problems that irresponsible behavior causes

Topics:

  • Your subordinate
  • Your co-worker
  • Your boss

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Sexual Harassment in the Workplace

Summary:

This series works to educate managers and non-managers about the causes and effects of sexual harassment in the work environment. It looks at the elements that define behavior as harassment, methods that can be used to prevent it from occurring, as well as ways to deal with the situation if it happens. As of 8/17/07, the MindLeaders Sexual Harassment in the Workplace courses comply with the following legislation: California: Government Code 12950.1 (AB 1825), California Code of Regulations 7288, Connecticut General Statute Section 46a-54-204 and Maine Revised Statute, Title 26, Section 807.

Audience:

This series is for workers at any level (managers and non-managers) who are interested in addressing or preventing sexual harassment in the workplace.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Exercises allow learners to practice in the actual application being studied.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
Sexual Harassment in the Workplace: Defining Sexual Harassment

Summary:

This course provides an introduction to the legislation currently dedicated to this topic, on both the federal and the state levels. It shows the learner how sexual harassment is characterized and helps identify the types of harassment that can occur in the workplace. This course also includes a List of state FEPA agencies.

Objectives:

  • Define sexual harassment
  • Identify the EEOC and its role in stopping sexual harassment
  • Recognize the forms sexual harassment can take in the workplace
  • Discuss Title VII of the Civil Rights Act and how it relates to sexual harassment issues
  • Explain how harassment laws are enforced at the state and local level
  • File a dual claim with both the EEOC and a state agency

Topics:

  • What is sexual harassment?
  • Understanding sexual harassment laws
  • Exploring state sexual harassment laws

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Sexual Harassment in the Workplace: Preventing Sexual Harassment

Summary:

This course shows how sexual harassment can manifest in the workplace and adversely affect the environment, and investigates how situations can be perceived differently by those involved. It also explores ways to prevent sexual harassment in the workplace, including the steps an employer can take to create a sexual harassment policy.

Objectives:

  • Identify the underlying causes of sexual harassment
  • Describe the consequences sexual harassment can have on an office
  • Define sexual harassment as it pertains to your organization
  • Create a training program for your employees regarding your sexual harassment policy
  • Identify reasons why victims often avoid taking action concerning sexual harassment
  • Implement procedures for thorough investigations of sexual harassment complaints

Topics:

  • Evaluating Your Workplace Environment
  • Perceptions about Sexual Harassment
  • Creating a Harassment Policy for Your Organization

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Sexual Harassment in the Workplace: Responding to Sexual Harassment

Summary:

This course educates employees about the causes and effects of sexual harassment in the work environment. It looks at elements that define behavior as harassment, methods that can be used to prevent it, as well as ways to deal with the situation if it happens.

Objectives:

  • Know when to formally complain to management
  • Recognize the responsibilities of managers and supervisors if sexual harassment occurs
  • Determine training needs based on company size and the scope of the problem
  • Identify the methods used to deal with the accuser and accused when sexual harassment is reported
  • Conduct a sexual harassment investigation
  • Resolve a sexual harassment complaint

Topics:

  • Addressing Sexual Harassment
  • Confronting Sexual Harassment
  • Investigating Sexual Harassment

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Teams That Work

Summary:

This series teaches the learner practical methods for establishing and maintaining teams that maximize the collective strengths of their members. Learners will also acquire valuable team leadership skills.

Audience:

This series is for anyone interested in participating on teams or leading teams.

Features:

  • Flash and audio provide animated, interactive Lesson Introductions, Activities, and Simulations.
  • Flash scenarios use real world situations to illustrate course concepts.
  • Streaming video scenarios illustrate real world issues and solutions discussed in the course.
  • Audio accompanies each lesson page throughout the course.
  • Decision Point activities allow learners to work toward an outcome in an interactive environment.
  • Simulations teach learners to perform specific tasks in applications through guided, multi-step exercises.
  • Activities allow learners to apply course concepts in an interactive questioning environment.
  • Exercises allow learners to practice in the actual application being studied.
  • A Course Topics list contains active hyperlinks, permitting quick access to specific topics.
  • Find-A-Word allows learners to look up an unfamiliar term in the Glossary, on the Web, or in a dictionary. In addition, it lets them find other occurrences of the term in the same course.
  • Search text enables learners to rapidly search all text within a course to easily retrieve information required.
  • Courses challenge the learner with a variety of question formats, including multi-step simulations, true/false, multiple choice, and fill-in-the-blank.
  • A skill assessment generates a customized learning path based on the results of a pre-test.
  • A glossary provides a reference for definitions of unfamiliar terms.
  • Bookmarking tracks the learner's progress in a course.
Teams That Work: Building Effective Teams

Summary:

This course provides valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture.

Objectives:

  • Establish direction and goals
  • Set clear roles and ground rules
  • Establish formal and informal accountability
  • Reinforce positive team behaviors
  • Make teamwork part of the culture

Topics:

  • Establishing direction and goals
  • Defining roles and rules
  • Establishing accountability
  • Establishing positive team behaviors
  • Making teamwork part of culture

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Teams That Work: Leading Effective Teams

Summary:

This course provides valuable information about leading a team. It covers topics ranging from developing leadership and effective communication skills to dealing with team conflict, making decisions, and recognizing performance.

Objectives:

  • Discuss the importance of leadership training
  • Recognize effective communication skills
  • Demonstrate a proficiency for managing conflict
  • Explain the significance of the decision-making process
  • Formulate an effective system of rewards and recognition

Topics:

  • Developing Team-Leadership Skills
  • Developing Communication Skills
  • Developing Conflict-Management Skills
  • Decision-Making and Empowerment
  • Recognizing and Rewarding Team Performance

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos)

Summary:

Never before has your contribution as a manager been more important to your organization. This means you are going to have to lead as well as to manage. You need to hire, develop, motivate and retain the right talent. If you're an experienced manager on the move or a new manager, you need answers and solutions, and you need them now. That's what our management programs are all about.

Audience:

Front Line Managers, Mid Level Managers, Exec Level

Features:

  • This series is presented using streaming video.
  • Interactive questions appear periodically during this video to engage the learner and reinforce key concepts.
  • An index lists the key sections of the video, with the ability to select sections to play.
  • Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed.
  • A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.
Management (Videos): Attracting Key Talent (Interview)

Summary:

An organization's leadership and passion is key to recruiting and hiring the best people. Watch as Anne Bruce, keynote speaker and workshop leader, discusses how an organization's culture and creativity can be the most important weapon to winning the war on attracting talent.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Bringing The Workplace to Life (Interview)

Summary:

Creating a fun work environment is good for any type of business and can result in both employee and customer retention and loyalty. Watch as John Yokoyama, president of the world-famous Pike Place Fish Company in Seattle, discusses how to bring your workplace to life.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Delegation Strategies

Summary:

Delegation is a fundamental skill needed in today's busy workplace. Most people don't delegate because they think it's faster to do the job themselves. However, the more you delegate, the more time you will have in the future. During this program, you'll learn what delegation is and the key concepts of delegation. You'll also learn the steps to effective delegation. In addition, you'll learn to recognize why delegation can sometimes fail.

Outline:

  • Introduction
  • What Is Delegation?
  • Why Delegation Fails?
  • How to Delegate
  • Things to Remember When Delegating
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Fire Up and Motivate Your Employees

Summary:

Motivating and retaining employees are now considered to be the most critical performance issues facing managers in today's workplace. During this program, you'll learn how to instill employee motivation and create a fun work environment where people love to do their jobs. You'll also learn how to blast de-motivators and discover that fired up people are the key to higher levels of productivity.

Outline:

  • Introduction
  • Fire Up and Motivate Your Employees
  • What Is Motivation?
  • Ways to Motivate
  • Meeting Your Employees' Needs
  • Standards of Performance
  • Rewards for Higher Performance
  • Blasting De-Motivators
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Handling Performance Problems

Summary:

As a manager, you encounter performance issues on a regular basis. To handle performance problems effectively, you need to use patience, self-control and good judgment. During this program, you'll learn how to identify employees' performance problems. You'll also learn how to resolve negative behavior and performance, as well as determine steps to handle performance problems using the corrective action process.

Outline:

  • Introduction
  • What's a Performance Problem?
  • What Is A Training Issue?
  • RESOLVE a Performance Problem
  • Handling a Performance Problem
  • Corrective Action
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Interviewing for Organizational Fit

Summary:

Successful companies hire candidates who fit well with the company, work culture and organizational mission. The purpose of this program is to explain how you can determine the right candidate for the position, team and company. In addition, you'll learn ways to ask behavior-related questions that give you a better picture of how well a candidate's traits, motivators and skills match organizational culture.

Outline:

  • Introduction
  • Interviewing for Organizational Fit
  • Organizational Culture
  • Interview Preparation
  • Interviewing for Motivational Fit
  • Interviewing Tips
  • Choosing the Best Candidate
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Interviewing for Success

Summary:

Conducting a structured interview will help predict a candidate's job success. This program will help you learn techniques used to avoid inconsistent and difficult interviews. You'll also learn how to prepare for the interview, conduct the interview and evaluate the candidate in a way that increases the effectiveness of the employment interview.

Outline:

  • Introduction
  • Interviewing For Success
  • The Structured Interview
  • Preparing for the Interview
  • Conducting the Interview
  • Evaluating the Candidates
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Knowledge Management (Interview)

Summary:

Companies compete based on the knowledge of their employees. Watch as Dr. Vinod Jain, CEO of NextBase Corporation, discusses how to utilize, capture and access your employees' knowledge.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Making 360 Degree Feedback Work

Summary:

The 360 degree feedback process is designed to help you identify areas of opportunity, where a change in your behavior can make a significant difference in your leadership abilities. During this program, you'll learn the concepts of 360 degree feedback and the importance of sharing and following up. You'll also learn how to create a comprehensive and personal development plan.

Outline:

  • Introduction
  • Making 360 Degree Feedback Work
  • Importance of 360 Degree Feedback
  • The Development Plan
  • Getting Support
  • Sharing Results
  • Sharing With Your Manager
  • Sharing With Your Employee
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Managing Performance

Summary:

Welcome to Managing Performance. Managing people and their performance is a critical part of a manager's job. You need to provide direction, develop the skill levels of your employees, increase their productivity and enhance their job satisfaction. During this program, you'll learn how to effectively manage the performance of others using three key components: performance planning, monitoring progress and reviewing performance.

Outline:

  • Introduction
  • Managing Performance
  • Why Managing Performance?
  • Planning Performance
  • Monitoring Progress
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Managing Telecommuters

Summary:

With the increased demand for telecommuters comes the need for managers who can supervise them. During this program you'll learn the skills needed to supervise off-site employees. You'll also learn the organizational benefits of telecommuting, how to create telecommuting policies and how to choose a quality telecommuter.

Outline:

  • Introduction
  • Managing Telecommuters
  • Benefits Of Telecommuting
  • Tips For Telemanagers
  • Telemanager Guidelines
  • Setting Up a Program
  • Choosing Telecommuters
  • Home-Office Safety
  • Manager Concerns
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Motivate to Retain (Interview)

Summary:

How do you turn on your employees to their jobs? Anne Bruce, keynote speaker and workshop leader, describes how you can motivate and retain key employees. In addition, Anne will describe what managers should do and not do when motivating employees.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Recruiting Top Talent

Summary:

Innovative recruiting is important in today's business world due to increased competition for top talent employees. During this program, you will learn the importance of recruiting as well as new and different recruiting strategies that will help you attract the best potential job candidates. You'll also learn practical recruiting techniques that can help you win the war for talent.

Outline:

  • Introduction
  • Recruiting Top Talent
  • Innovative Recruiting
  • Business Impacts
  • Continuous Recruiting
  • Steps in Recruiting
  • Common Errors in Recruiting
  • Scouting for Talent
  • Relationship Recruiting
  • WOW Recruiting
  • Convincing Candidates
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Retaining Top Talent

Summary:

It's a stark reality in today's competitive labor market that unplanned, unwanted attrition can attack and damage even the most successful companies. This program will help you identify the risks of attrition within your team and recognize the role you play as a manager in employee retention. You'll also learn how to use the TALENT model to identify specific retention practices to retain your most valued employees.

Outline:

  • Introduction
  • Retaining Top Talent
  • Selective Retention
  • Committed Employees
  • Early Warning Signs
  • Responding to Early Warning Signs
  • Retention Strategies
  • Reasons Why Top Talent Leaves
  • TALENT Principles
  • Employee Retention Conversation
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Retention for the Long Haul (Interview)

Summary:

The challenge of retaining top talent is an issue managers will face for years to come. Watch as Dr. B. Lynn Ware, industrial psychologist specializing in employee retention, discusses the trends impacting retention, attitudes of the new workforce and what managers can do to retain key employees.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Succession Planning

Summary:

To ensure the long-range success of your organization, it is key to implement succession planning. Today we know, for an organization to be at par on all levels, there has to be a ready-to-draw-from talent pool in place - before it's needed. During this program, you'll learn how to eliminate panic hiring, develop a succession plan and provide significant career guidance to employees.

Outline:

  • Introduction
  • Succession Planning
  • Panic Hiring
  • Prepare for the Unexpected
  • Benefits of a Succession Plan
  • Developing a Plan
  • Hiring Tips
  • Succession Planning Worksheet
  • Guidance and Career Counseling
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): The Costs of Attrition (Interview)

Summary:

Most managers are aware of the disruptive nature of the loss of a valued employee. But how about the hidden costs that often get overlooked? Join us as Dr. B. Lynn Ware, industrial psychologist specializing in employee retention, discusses the costs of attrition and the impact to your company's bottom line.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): The Diversity Manager

Summary:

To effectively facilitate diversity in the workplace, managers need to know what is really meant by diversity and how to maintain a diverse work environment. During this program, you'll learn the four approaches to diversity management and how to use each approach. You'll also learn how to facilitate diversity management and to lead diversity change.

Outline:

  • Introduction
  • The Diversity Manager
  • Diversity Defined
  • Approaches to Diversity
  • Facilitating Diversity Management
  • Leading Diversity Change
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Working Wounded: Becoming a New Manager

Summary:

Becoming a new manager can sometimes feel like an invisible wall has gone up between you and your former co-workers. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how you can show your former co-workers you're going to be a different kind of boss.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Working Wounded: Counseling an Employee

Summary:

It's wise for managers to hesitate before launching a confrontation with their employees. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how to effectively counsel your employees, instead of attacking them.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Management (Videos): Working Wounded: The More You Give, The More You'll Get

Summary:

If you give employees time and support, you'll be overwhelmed with what they'll offer. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how respecting and developing employees can bring impressive results to your business.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos)

Summary:

There are a myriad of laws and regulations governing workplace issues such as discrimination, harassment and the hiring and dismissal of employees. Our managing within the law programs will help protect you and your employees by educating you about the laws that must guide policy and behavior in the workplace.

Audience:

Front Line Managers, Mid Level Managers, Exec Level

Features:

  • This series is presented using streaming video.
  • Interactive questions appear periodically during this video to engage the learner and reinforce key concepts.
  • An index lists the key sections of the video, with the ability to select sections to play.
  • Slides accompany the videos and reinforce the learning topics. These slides can be downloaded for reference after the course is completed.
  • A full-text transcript of the video can be viewed. Text in the transcript is selectable to choose a point to play the video.
Managing Within the Law (Videos): At Will Employment

Summary:

The at will employment doctrine means an employee can be terminated at any time, for any reason or no reason at all, with or without notice. During this program, you'll learn the definition of at will employment and the four key exceptions to the doctrine. You'll also learn practical management tips to follow to prevent legal claims of a wrongful termination.

Outline:

  • Introduction
  • At Will Employment
  • Contractual Exceptions
  • Statutory Exceptions
  • Public Policy Exceptions
  • Employment Tort Exceptions
  • Preventing Legal Claims
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos): Discrimination

Summary:

Most managers are unaware their actions on the job may lead to illegal discrimination. The results can mean employee dissatisfaction and expensive lawsuits. This program will help you understand discrimination laws and how to avoid illegal discrimination. In addition, you'll learn guidelines to prevent unintentional discrimination when hiring, promoting and terminating employees.

Outline:

  • Introduction
  • Discrimination
  • Illegal Discrimination
  • Sex/Gender
  • Age 40 and Over
  • Race and Color, Religion
  • National Origin/Ancestry
  • Citizenship
  • Veteran and Military Status
  • Preventing Discrimination
  • Avoiding Discrimination
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos): Discrimination (Presentation Style)

Summary:

Most managers are unaware their actions on the job may lead to illegal discrimination. The results can mean employee dissatisfaction and expensive lawsuits. This program will help you understand discrimination laws and how to avoid illegal discrimination. In addition, you'll learn guidelines to prevent unintentional discrimination when hiring, promoting and terminating employees.

Outline:

  • Introduction
  • Discrimination
  • Discrimination Defined
  • Proving Illegal Discrimination
  • Protected Characteristics
  • Preventing Discrimination
  • Hiring
  • Promoting and Terminating
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos): Drug and Alcohol Abuse in the Workplace

Summary:

Drug and alcohol abuse not only impacts efficiency and productivity, but it also increases health care costs, absenteeism and conflicts amongst employees. During this program, you'll learn how to identify substance abuse by employees. You'll also learn regulations for drug testing and employee privacy rights. In addition, you'll learn how to maintain a drug- and alcohol-free workplace.

Outline:

  • Introduction
  • Drug and Alcohol Abuse at Work
  • Drug Testing
  • Testing Regulations
  • Disability Law Issues
  • Your Role as a Manager
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos): Family and Medical Leave Act

Summary:

The Family Medical Leave Act (FMLA) is a federal law, enacted by Congress in 1993 to assist employees in balancing their personal and family lives with the demands of the workplace. During this program, you'll learn about the coverage and conditions under the FMLA and examine how to resolve FMLA issues. In addition, you'll learn the rights of employees and employers granted under the FMLA.

Outline:

  • Introduction
  • Family and Medical Leave
  • FMLA Coverage
  • Reasons for Leave
  • Arranging for Leave
  • Health Coverage
  • Returning to the Workplace
  • State Law
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos): Freedom of Religion in the Workplace

Summary:

You might think your employees are free to say anything they want within the workplace. However, the right to free speech is limited in the private workplace. During this program, you'll learn the constitutional protections for public employees and the limits on free speech rights. In addition, you'll learn the differing rights of public and private employees.

Outline:

  • Introduction
  • Freedom of Speech in the Workplace
  • The First Amendment
  • Free Speech in the Public Workplace
  • Free Speech in the Private Workplace
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos): Legal Guidelines for Interviewing

Summary:

Asking candidates fair and challenging questions can make or break the interview process. Not only can improper questions make you miss out on talented candidates but they can also be illegal. During this program, you'll learn the three principles to keeping interviews within legal boundaries. You'll also learn what can and cannot be asked when interviewing, as well as other legal issues regarding the interview process.

Outline:

  • Introduction
  • Legal Guidelines for Interviewing
  • Guiding Principles
  • Things to Avoid
  • Protected Characteristics
  • Other Legal Issues
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos): Preventing Sexual Harassment - Manager Version

Summary:

Do you know the legally required management procedures to follow when a harassment complaint is made? During this program, you'll learn the conditions under which liabilities for harassment can occur and the elements of an effective harassment policy. You'll also gain an awareness of the correct procedures to implement when complaints arise.

Outline:

  • Introduction
  • Preventing Sexual Harassment
  • Sexual Harassment
  • The Claimant
  • Unwelcome Sexual Harassment
  • Internal Complaint Procedure
  • Consensual Relationships
  • Implementing Complaint Procedures
  • Conducting an Investigation
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos): Respecting Employees' Individual Rights

Summary:

Even though most states are employment-at-will territories, employees do have rights in the workplace that are guaranteed by law. During this program, you'll learn how company policies are essential tools for preventing trouble in the workplace. You'll also learn employees' rights to inspect their personnel files and other laws regarding employees' rights. In addition, you'll learn employers' rights to monitor their employees as regards sexual harassment and discrimination.

Outline:

  • Introduction
  • Respecting Employees' Individual Rights
  • Company Policies
  • Employee Access to Personnel Files
  • Employee Monitoring
  • Sexual Harassment and Discrimination
  • Other Employee Rights
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos): Top Ten Ways for a Manager to Stay Out of Jail

Summary:

The workplace is becoming increasingly complex with many federal and state laws protecting the rights of employees. As a manager, you need to be aware of these laws in order to effectively and legally manage your employees. During this program, you'll learn the top ten issues to keep in mind while interacting with your employees. You'll also learn tips on how to deal with these issues and stay on the right side of the law.

Outline:

  • Introduction
  • Top Ten Ways for a Manager to Stay Out of Jail
  • Offer Letter
  • FMLA and ADA
  • Exempt and Non-exempt Employees
  • Respect Employee Privacy
  • Provide Training
  • Prevent Harassment
  • Avoid Discrimination
  • Termination Letters
  • Document Performance Problems
  • Conduct Performance Reviews
  • Summary

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.
Managing Within the Law (Videos): Working Wounded: Preventing Lawsuits

Summary:

Behind most lawsuits are problems that could have been avoided. Watch as Bob Rosner, founder and syndicated columnist of Working Wounded, discusses how you can help prevent company lawsuits.

Technical Requirements:

P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Vista, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

 

 

 

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Personnel Management

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Total Items: 44
Total Time: 28 hour(s)

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